[Account Owner] AdvicePay Fees
The ability to add additional advisors is available on all Enterprise plans.
Adding an advisor may adjust your current plan pricing. (Except No Login advisors -- they're always free!)
If you're on one of our standard plans and add or remove users during any month, we'll prorate your payments on your next invoice.
Please visit Firm Settings > Billing to see current and upcoming charges. If you have questions, please don't hesitate to reach out to our team at email@example.com or your dedicated Relationship Manager at firstname.lastname@example.org for more information!
Failed ACH Payment
A payment that fails on ACH is assessed a $4 return fee.
This fee goes to Stripe, our underlying payment processor, and is part of their standard transaction settings; this means that we're unable to refund them on our end.
If a client disputes a payment there is a $15 dispute fee charged by their card issuer. If the dispute is made on a credit card and you win the dispute, the $15 fee is reimbursed.