[Advisors] "Failed" Subscriptions

Why does my client's subscription status say that it's Failed?

Great question! Subscriptions on ACH automatically cancel if for any reason the payment fails. When this happens, the subscription status will display as ' Failed' in AdvicePay. This lets you know that the subscription isn't billing and the client needs to retry their payment in order to re-activate the subscription!

For example, if your client has an ACH subscription payment for January 1 and it fails, you will see that its status is Failed. If the client doesn't go back in and successfully retry it, then the subscription won’t attempt to bill them on Feb 1, March 1, etc. However, once the client does successfully retry payment, then the subscription activates again and it bills as normal.

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