[Advisor] How Clients Update Their Payment Method
Did you know that clients can update their payment information anytime by logging into their secure AdvicePay account and managing their payment methods? Best of all...it's easy!
Tip: If you have clients on subscriptions, the below steps are best practice because it allows them to stay on their existing subscription without any interruptions.
By clients updating their payment information through their account, you can avoid the hassle of canceling the subscription, setting up a brand new request, emailing it out, then requiring your client to go back in and activate it from scratch with their new payment information.
If your client shows as unregistered, they will need to create a password to log in. To get them a link and to register, you can invite them via the invitation link located below on their profile, or request a password by adding their email on file to our forgot password link here. This will prompt an email for them to create a password. Note they will have to use the email on file in AdvicePay.
Here are the steps clients will want to take when they are registered and ready to log in:
- Log in to their AdvicePay account at https://app.advicepay.com
- Visit the top right drop down arrow and clicking in Account Settings then Billing.
- Enter their new checking/ACH or credit card information by clicking on New Bank account or new credit card buttons.
Once added be sure to make it the Default on the new account listing (this allows any active subscriptions the client may have to automatically bill against that information on their next bill date).
- If needed, Delete the old account information if desired ( this must be done only after another method is on file- cannot be removed if only one is on file).
To further help your clients, we've added the below articles located in our dedicated Client Knowledge Base are a perfect resource for clients:
Best Practice Note: Our Customer Support team recommends including direct links to the above articles in any initial onboarding documents or resources you give to your subscription clients.
We've found that firms who put these resources in clients' hands from the beginning are quicker to self-help and feel more satisfied about making their payments through AdvicePay.
(It also reduces all those "How do I...?" emails to you and/or your staff, so you can focus less on your tech and more on helping them live their great lives!)