[Advisor] Understanding the Status of a Payment
In AdvicePay, you'll see several statuses on invoice and subscription payment requests. Below are some of those statuses you may see in the UI (user interface):
The following statuses will show on Once time Invoices and Subscriptions (these will be noted if specific to subscriptions) :
- Unpaid - the invoice has NOT been paid
- Upcoming (DD/MM/YY) - the invoice is scheduled for the future
- Paid - the Invoice has been paid
- Active - the subscription's initial payment was submitted; the subscription will auto-collect future payments. Marking the initial invoice will activate the subscription and auto-collection
- Inactive - the subscription's initial payment hasn't yet been submitted and won't auto-bill
- Processing - the payment is processing but not yet complete
- Upcoming - the next subscription invoice is coming due soon
- Clearing - the subscription payment is clearing at a financial institution(ACH), but is not complete
- Failed - the payment request failed to process a payment: CC will retry up to 3 attempts, ACH won't re-attempt
- Paused - the subscription has been paused from billing, it will begin once the # of billing periods is met
- Past Due- the payment request doesn't have a payment submitted yet; it's past the due date
- Refunded - the payment request has had the full amount refunded
- Partial Refund - the payment request has been partially refunded
- Disputed - a payment has been disputed by the client and can be accepted or challenged
- Canceled - the subscription has been canceled and will no longer bill future invoices
- Completed - the subscription has completed all scheduled billing periods and is complete; no future billing will occur
- Pending Approval - the payment request is awaiting approval from the Home Office of the firm
- Approval Rejected - the payment request was not approved by the Home Office; resubmit with corrections
If a status has not yet been updated, the process is likely not set in place for that to occur, and change that action.
If you have any questions about statuses or need further clarity, please feel free to reach out to AdvicePay Support using the blue beacon bottom right in your AdvicePay account, or via email at support@advicepay.com.