[Account Owner] Online/Mobile Check Deposit

Online/Mobile Check Deposit is available as an integration on your account. If your firm is interested in learning more about Online/Mobile Check Deposit, please reach out to your Relationship Manager at enterprise@advicepay.com.

Online Check Deposit on a Desktop/Laptop

Using a desktop to process checks works well if you have several checks you need to deposit and have access to a scanner that can quickly scan multiple check images.

Tip: You’ll want to save the front image and back image of checks as separate files. We recommend saving all check images before beginning the Online Check Deposit process.

To pay an invoice with Online Check Deposit on a desktop:

1. Head to the left side bar and click on Tools > Online Check Deposit:

2. Choose the appropriate client from the Client dropdown and the appropriate invoice(s) from the Invoice dropdown menu. Only unpaid invoices for your chosen client will show in the dropdown menu. You'll only be able to submit a check for an invoice that has a completed document or no document attached.

Important: The check value must total the invoice amount(s) exactly. Partial payments will produce an error. Also, ensure it's written out to the correct firm name.

4. Upload the images of the front and back of the check from the files on your computer. We accept JPEG, PNG, and GIF files.

5. The system will analyze the check to confirm the correct dollar amount. This will take a few seconds.

6. If the check scanner isn't reading the check amount correctly, you can override this by using the "Override the check amount " button below the error in red. Enter the correct amount that matches exactly what is on the check that also matches the invoice. The system will override the amount and confirm with a brief green pop-out in the top right corner of the screen.

7. Once the check is successfully analyzed, click Deposit Check. Click Send Email to Client to send a confirmation email (a separate email will be sent to your client for each invoice paid). If you prefer to not send an email, click Done.

Online Check Deposit on a Touchscreen Smart Device (e.g. smartphone or tablet)

This works well for uploading a check image for only one invoice.

If using an Apple product (e.g. iPhone), you will need to use one of the following as your internet browser to upload images:

Safari
Chrome, as long as it is iOS 14.3 or later

To pay an invoice with Online Check Deposit on a touchscreen smart device:

1. Log in to your AdvicePay account in a browser on your smart device. Go to the left sidebar to Tools > Online Check Deposit in the left sidebar:

2. Choose the appropriate client from the Client dropdown menu and the appropriate invoice(s) from the Invoice dropdown menu. Only unpaid invoices for your chosen client will show in the dropdown menu. You'll only be able to submit a check for an invoice that has a completed document or no document attached.

Important: The check value must total the invoice amount(s) exactly. Partial payments will produce an error.

4. Upload the front image of the check. Be sure to enable your camera on your device and select Capture Image.

5. Review the image and select Keep It!

6. The system will analyze the check to confirm the correct dollar amount. This will take a few seconds

7. If the check scanner is not reading the check amount correctly, you can now override this by using the "Override the check amount " button in red. Enter the correct amount exactly what is on the check, matching the invoice, and it will override the incorrect amount. This will be confirmed by a brief green pop-out in the top right corner of the screen.

8. Once the check is successfully analyzed, click Deposit Check. On the Deposit Confirmation Screen. Click Send Email to Client to send a confirmation email (a separate email will be sent to your client for each invoice paid). If you prefer to not send an email, select Done.

Viewing Check Images on Paid Invoices

For invoices paid via Online Check Deposit, you can view the check image inside your AdvicePay account for up to a year. For information on how clients can view the check images, see this article on our client help desk.

1. To view your invoices, navigate to Checks > Transfers in the left sidebar:

2. Identify the transaction you’d like to view the check image for and click View Check from the dropdown menu:

3. A pop-up box will appear with the check images:

📍For more information on your Transfers, please take a look at this article: Understanding your Checks page

Frequently Asked Questions:

What happens if the client has insufficient funds?

Once a check has been deposited, started processing, and payout information is received from our banking institution, it will display under Upcoming Payouts. If the client has insufficient funds, the status will read as Returned.

Clients will be unable to use the same check, even if funds are added later. A new check will need to be submitted for payment.

What if my client did not sign the back of the check?

FTNI does not require clients to endorse the check. FTNI adds a virtual endorsement to the back of the check that reads "For Deposit Only."

Does the Pay To the Order field have to match the name on the firm's bank account?

FTNI does not validate the Pay to the Order field on checks, so it does not need to match!

Why are some checks displaying as "In Transit" when they've already been deposited into the firm's bank account?

Since every bank's processing time is a bit different and we're unable to determine the exact date of a deposit, the system is designed to allow time for the bank to accept or reject a check. Therefore, we won't mark a check as officially Paid until the 7-day mark.

Can I cancel or delete an invoice that was paid by check?

Invoices displayed as paid via check cannot be canceled or deleted. However, they can be marked as refunded if desired.