[Account Owner] How Clients Can Pay Without an Account/Logging In

For easier payments, clients can pay one-time or subscription invoices without creating an AdvicePay account or logging in to their existing account!

Payment Process for Unregistered Clients

When clients are added, and an invoice is requested, the invoice link along with a PDF copy of the invoice(s) will be sent to them via email.

Once they click on the payment link, they will automatically be directed to a page that looks like this:

From this page, they can choose to continue and pay without logging in by entering your payment information on the left and once added, clicking Pay.

Options to pay are on the left side showing US Bank Account or Card. (Should they both be available from the Advisor)

Here is a quick gif of paying via ACH and without logging in. First, click on the invoice to get here:

This is the process showing in a gif of how paying without logging in with a Credit Card looks:


To Register, before paying, clients can now click on the link from their invoice and located under Card on the left side, they can click Create an Account. From there it will take them to a page that looks like this:

AdvicePay does this as extra security to ensure the client is the one who clicked the link.

Next, They will need to go to their email and find the newest email from AdvicePay )comes from (info@pp.advicepay.com) with the Subject line: "AdvicePay Password Reset."

Once they click on the blue button that says "Reset your password" they will see this screen to do so:


Once the password is created they will be signed into their account and will be on the client Dashboard. as below:

Note: When clients pay a one-time invoice without creating an account/logging in, we save the payment information for future use if you were to register/log in to your account. However, if they pay additional invoices in the future without registering/logging in, they will still be required to re-enter their payment information.

Subscriptions will always bill automatically each billing period (as normal), even if the client approves it without setting up an account login!

If your client should decide to register their account at a later date, their Paid invoice(s) will display in their account as normal! To register a client who paid without establishing an account, they will either need to enter their email here or receive a new invoice/their account invitation link.


Payment Process for Registered Clients Who Do Not Want to Log in

When you receive an invoice from your advisor and you've previously registered your account, the invoice link sent to you will automatically direct you to a page that looks like this:


Throughout this process, clients can choose to pay without logging in, or you can log in to your account before paying if you so choose.

To pay Pay without logging in, you will continue with the same steps as outlined above. in the gifs. Simply enter the payment information then click on Pay to submit the payment.

Note: When a client pays a one-time invoice without creating an account/logging in, we do save their payment information for future use if they were to register/log in to their account. However, if your client pays additional invoices in the future without registering/logging in, they will still be required to re-enter their payment information.

Subscriptions will always bill automatically each billing period (as normal), even if the client approves it without setting up an account login!

If your client should decide to register their account at a later date, their Paid invoice(s) will display in their account as normal! To register a client who paid without establishing an account, they will either need to enter their email here or receive a new invoice/their account invitation link .


Where do I login if your client already has an account?

If your client already has an account they can log in using the Sign in link located under the Card box at left in blue. Alternatively, if they want to Create an Account, they can do this right away where the link will automatically take you to create a password (this will only occur if you click on the invoice to take you to the page to pay). From there they can pay inside of your account.

See the Sign in link that is located below:

If they need to reset your password, please click on the Sign in link above, then use the Forgot your password link below.

Once it opens, they will need to enter their email (only emails that are in AdvicePay will receive a password reset email link), and we will send them an automatic email from info@app.advicepay.com.

If they are not seeing the forgot password email, please be sure they search their inbox for emails from info@app.advicepay.com as it may have gone somewhere else. If they are still not seeing it after a thorough search, please have them reach out to support@advicepay.com and we can help send them a direct link to the email on file.


What about making a payment when there is a document requiring eSignature? 

If you attach an eSignature document to an invoice, clients who want to pay without logging in can still do so! They will be guided through the signing process first, and can then proceed to payment when all required signatures are collected. 

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