[Advisors] Adding Administrative Users to Your Account
The ability to add Admins/Analysts is controlled by the primary firm's account on AdvicePay (aka your broker dealer or "home office"), or by the Office Manager. This means it may not be available to you!
Adding Admin/Analyst users Individually to AdvicePay:
1. Under the Accounts menu option, choose Admins:
2. Click the Add Admin button in the upper right hand corner:
3. Enter the user's Email, First Name, and Last Name
4. Select the Type of User:
- An advisor Admin can do most things the advisor can do in their account such as adding/removing other admin or analysts, inviting/deleting clients, requesting payments, canceling invoices, and exporting reports (except transaction reports unless you are the Account Owner on the account). This user cannot see firm settings if you are an advisor under an enterprise firm, view billing bank information, change the company name, and/or delete the account if they are a Home Office Admin under the Account Owner.
- An advisor Analyst user can only view activity on the account (e.g. other admin/analysts, documents, clients, invoices, and subscriptions.). If you are the Account Owner, the analyst can then see transfers and export transaction reports. They cannot view firm settings, see billing bank information or make any changes.
5. Click Add
Note: You can change a user's access type by clicking the drop-down menu next to the Admin/Analyst, choosing Edit Profile, selecting a different role, and confirming the change by choosing Save:
To delete a user and revoke their access to AdvicePay, simply follow the steps above, but choose Delete Admin.
Permissions:
- Admin for an Advisor only can add/delete or edit any Admin/Analyst for their Advisor specifically (only if the firm allows Advisors to add Admins). They cannot view, add/delete or edit any Admin (Home Office at the firm assigned under the Account Owner).
- Analyst for an Advisor only can view Admin/Analyst and clients for their Advisor specifically. They cannot view, add/delete or edit any other Admin/Analyst or Admin for the Home Office located under the Account owner.
- Please note that account owners and their Home Office Admins can add/delete or edit any Admin/Analyst for any Advisor (if needed).