[Account Owner] Audit Log

The audit log provides a "paper trail" of key actions performed in AdvicePay by users connected to your account, making it simple to follow and report on the internal activities at your firm. Actions with blue links are also clickable to see more about the item, and for reference, AdvicePay uses UTC (Coordinated Universal Time) as its time basis.

How to Find and Use the Audit Log

Account Owners and Firm Admin users can view the log by going to Audit Log from the menu at the top right of your screen. 

By default, we will display all dates, users, clients, and the activity in chronological order, with the most recent actions displayed first at the top.

The filter provides an array of items to search with for tracking. There are two tabs at the top, one for Advisors, the other for client activity, respectively:

Advisor and User Activity

• Invoices
  • Created
  • Edited 
  • Voided
  • Marked as Paid
  • Refunded 
  • Approval Request Sent
  • Approval Accepted
  • Approval Declined
• Subscriptions
  • Created
  • Edited (Inactive)
  • Edited (Active)
  • Canceled
  • Paused
  • Resumed
  • Approval Request Sent
  • Approval Accepted
  • Approval Declined
  • Fee Change Proposed
  • Fee Change Canceled
  • Fee Change Declined
  • Fee Change Applied
  • Fee Escalation Applied
• Deliverables
  • Created
  • Edited
  • Submitted
  • Deleted
  • Merge Failed
• Agreements
  • Created
  • Voided
  • Deleted
  • Signer Updated
  • Draft Finalized
• CRUD
  • Client Assigned Advisor
  • Created Client
  • Edited Client
  • Deleted Client
• Settings
  • Added Custom Invoice Disclosure
  • Edited Custom Invoice Disclosure
  • Added Custom Email Disclosure
  • Edited Custom Email Disclosure
  • Added Logo
  • Deleted Logo
  • Edited Invoice Date Range
  • Edited Allow Reps Edit Advance/Arrears Billing
  • Edited Email Notifications (includes Client activity and changes to notification frequencies)
• Profile
  • Edited Name
  • Edited Email Address
  • Edited Firm Name
• Wallet
  • Added Bank Account
  • Edited Bank Account
  • Deleted Bank Account
• Log in/out
  • Logged In
  • Logged Out

Client Activity

• Payments
  • Viewed Invoice (the client viewed the invoice by entering the payment request workflow)
  • Opened Invoice (the client viewed the PDF version of the invoice)
  • Viewed Document
  • Made Payment
  • Dispute Opened
  • Dispute Closed
  • Subscription Canceled By Client
• CRUD
  • Client Created Account (aka additional login user on their account)
• Profile
  • Edited Name
  • Edited Email Address
• Log in/out
  • Logged In
  • Logged Out

Filtering Data

Find the information relevant to you by using filters! Just click on the Filters button to select the action(s) you want displayed. 

Next, select from the All Users drop-down if you want to limit your filter options and results to a certain user type. (Optional)

And/or, select from the All Time drop-down if you want to limit your results to a set time period. (Optional)

If desired, then select the specific action(s) you want to view. You can select multiple actions under more than one category if needed. When finished, click the Apply Filters button to view the filtered data. Click Reset Filters to return to viewing all actions.

Exporting the Log

For an Excel report of your Audit Log, click the Export Log button at the top of the page.

All information on the main page of the Audit log is also shown on the Export Log:

Actions in the Export Log may include/show:

• log in, log out
• creations
• deletions
• voids
• approvals
• edits
• engagement merges
• views and much more