[Advisors] How Clients Make Payments and Activate Subscriptions
Our aim is to make paying invoices fast and efficient for your clients, which is why it only takes three steps to make a payment from start to finish on AdvicePay. Follow along with the visuals below!
📍 Here's an article written especially for clients on how to make their payments
After you've requested payment(s) and your client logs in to their account, the first thing they'll see on their dashboard are your unpaid invoices. They will then click Make Payment on an invoice or subscription to authorize payment on it.
If your client access their invoice directly via a link in their email, they'll be automatically taken to the next screen in the process:
Next, the client will add their payment information.
Note: If you have chosen to only be paid via ACH (bank account) or only via credit card, the client will not see only one option displayed in the screenshot below.
Clients can use Visa, Mastercard, American Express, Discover, JCB Diners Club, and China UnionPay credit card/debit cards on AdvicePay. They can use one of these cards to pay quickly via Apple Pay, Google Play, or Microsoft Pay as well.
We also have over 500 banks available for automatic linking under our quick connect option with our integration partner Plaid. To add their account this way, the client will need their online banking login information. Some banks may ask them to take extra steps to verify their identity and will send them a verification number via text.
If their bank isn't listed for quick linking, they forgot their online banking login info, or they'd like to add their account a different way, any checking account can be added by selecting 'Manually enter details' and entering an account and routing number from a check! 🎉Please note that we do not accept savings accounts.
When they're ready, your client will need to click a final button to authorize current and/or future charges!
If they have any payment due today, they will click Confirm & Pay:
If they only have a subscription payment that is due in the future, they will click Activate Auto-Billing:
Once an invoice is paid or a subscription authorized, the client will receive a confirmation on their screen and receive a confirmation notice via email. A successfully authorized subscription will also display in AdvicePay as Active:
Frequently Asked Questions
How will the client recognize the charge on their statement?
All payments are processed by our underlying partner payment gateway, Stripe. While we've set charges made through our app to default to your firm name, banks and credit card companies don't always honor that! Therefore, you may find that the charge on your clients' statements appears as AdvicePay, Stripe, or Stripe Inc.
One thing that may be helpful to advise your clients is to print out the email confirmation they receive from us after making a payment to keep track of the date + amount of the charge so that they can refer to it when they're reviewing their monthly statement.
Can a client maintain multiple payment methods — e.g. 2 separate bank accounts — in their AdvicePay account? My client wants to pay their invoices in different ways.
Yes! There is no limit to the number of payment methods that can be added in client Wallets. However, please note that subscriptions will always bill the client's current default payment method. The default account is determined by the last payment method used, so if they set up a subscription with Credit Card A and then later pay a one-time invoice with Credit Card B, the subscription will bill Credit Card B on the next due date.